Refund policy

Last updated: October 27, 2026

Seller: KAL International LLC, 944 South Sedona Lane, Anaheim, CA 92808. Contact: driftrain.help@gmail.com

We want you to be happy with what you buy. This page explains when you can cancel, what happens if we are late, and what we do if something is wrong with your order. It is part of our Terms of Service.

1. Cancel before it ships

You can cancel any order for a full refund until it ships. Reply "cancel" to your order confirmation email or write to driftrain.help@gmail.com with your order number. We refund the original payment method, usually within 3 business days.

2. If we cannot ship on time

At checkout and in your confirmation email we state when your order will ship. If we cannot ship by then, we email you before that date passes with a new ship date.

  • You can agree to wait, or cancel for a full refund.
  • If the new ship date is 30 days or less after the original date and you do not reply, we keep your order for the new date. You can still cancel any time before it ships.
  • If the new date is more than 30 days later, or we cannot give a date, we cancel and refund your order automatically unless you tell us you agree to wait.
  • Refunds to a card are issued promptly and no later than the end of the billing cycle in which you cancel (we aim for 3 business days).

This follows the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).

3. Late delivery

If your order arrives after the delivery date shown in your order confirmation email (the order date plus 14 days), we email you a 15% code for a future order or cartridge, valid for 90 days. This is extra. It does not take away your right to cancel or to the remedies below.

4. Something is wrong with your order

This covers a defective item, damage in transit, a wrong item, or a quality problem. Tell us within 30 days of delivery at driftrain.help@gmail.com with your order number and a photo or short video. We will not ask you to prove more than that.

We will offer you these choices:

  • **Replacement.** We send a new item at no cost to you.
  • **Full refund.** We refund the full price you paid for the affected item, including any shipping you paid. If we ask you to send the item back, we pay the return shipping. For low-value items we may let you keep or discard it.
  • **Partial refund (optional).** If the problem is small, for example a cosmetic flaw or a part that works but not as well as it should, we may offer a partial refund and you keep the item. We will tell you the amount in writing, usually between 20% and 50% of the item price. You are never required to accept it. If you decline, you still get the replacement or full refund. If you accept, the partial refund settles that specific issue, and it does not affect your legal rights for any other problem.

We reply within 1 business day. We process refunds within 3 business days of agreeing a solution. Your bank may take a few more days to show it.

5. Changed your mind after delivery

We do not accept returns for change of mind after delivery. This is stated plainly here and at checkout. This does not limit your rights if an item is defective, damaged, not as described, or late.

6. Replacement cartridges

Cartridges are consumables with a stated use period, so the 30-day remedy above applies to cartridges that arrive defective or damaged, not to cartridges already used for their normal life.

7. Refunds and chargebacks

Refunds go back to the original payment method. If you have a problem, please contact us first. We resolve nearly everything within a day or two and it is faster than a bank dispute. You always keep the right to dispute a charge with your card issuer.

8. Normal wear and misuse

We do not cover damage from misuse, wrong installation, dropping, use with non-Driftrain parts that cause the fault, or normal wear. Our Limited Warranty page has the full terms.

Questions? driftrain.help@gmail.com or the Contact page.