Shipping policy

Last updated: October 27, 2026

Seller: KAL International LLC, 944 South Sedona Lane, Anaheim, CA 92808. Contact: driftrain.help@gmail.com

Where we ship

We ship free to addresses in the 50 United States and Washington, DC. We do not ship to P.O. boxes if the carrier cannot deliver there, to military (APO/FPO) addresses, to US territories, or outside the US. We do not offer international shipping at this time. If a state's water-efficiency rules do not allow the shower head we sell, we do not ship to that state, and we tell you before you pay.

Where your order comes from

Driftrain does not hold its own warehouse. Orders are packed and shipped by our fulfillment partner, CJdropshipping, and its warehouse partners. The products are made in China, and your order may ship from a warehouse inside or outside the United States. We tell you if a particular item ships from abroad.

How long it takes

  • **Processing:** your order ships within 1 to 3 business days (Monday to Friday, excluding public holidays). The ship-by date is in your order confirmation email.
  • **Delivery estimate:** 10 to 14 days from your order date. This is an estimate, not a guarantee. Weather, customs checks, carrier delays and holidays can add time. Tracking is emailed when your order ships. Tracking may take a day or two to show movement.
  • **Late order:** if it arrives after the delivery date in your confirmation email (order date plus 14 days), contact us and we will send you a 15% code. See the Refund policy.

If we cannot ship on time

We tell you by email before the ship date passes, give you a new date, and let you wait or cancel for a full refund. If the new date is more than 30 days later, or we cannot give one, we cancel and refund unless you tell us you agree to wait. Details are in the Refund policy. This follows the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).

Shipping cost, taxes and duties

Shipping is free. Sales tax is added at checkout where the law requires. We handle any import duties and customs charges on our side, so you should not pay anything extra at delivery. If a carrier asks you for a fee, contact us and we deal with it.

Split shipments

Items in one order can ship separately, for example a shower head and cartridges. Each shipment gets its own tracking, and you pay no extra shipping.

Address mistakes

Check your address at checkout. Email us right away if you spot an error. We can change it only before the order ships. If a package comes back because of a wrong address, we can re-send it at cost, or refund the item price less the return and re-send shipping.

Lost, stolen or damaged packages

If tracking shows delivered and you do not have it, check with neighbors and your carrier, then contact us within 14 days. If your package is lost, or arrives damaged, we replace or refund it. See the Refund policy.

Contact

driftrain.help@gmail.com